The one job that singlehandedly taught me how to best relate to people, and thus, distinguish myself from the rest of the pack, was waitressing at the country club during highschool and college.
I’ve taken that valuable lesson with me to every position since then. Before you shake your head and dismiss this post, allow me to explain.
Those hungry members taught me a very Simple Truth:
We all want to be SEEN, HEARD, and UNDERSTOOD.
Think about the last time you were at a restaurant. You were seated at your table. And waited. Waited for your server to acknowledge your presence. After what seemed like an eternity, when no one showed up, you started to look around, perhaps you tapped your fingers or started to swing your leg—whatever it is you do when you’re hungry and tired of waiting.
You became increasingly agitated, impatient, and irritated that no one acknowledged you. Got the picture? We’ve all been seated at that table—waiting.Continue Reading